Shipping, Cancellation & Refund Policy
Processing
Orders are generally processed and shipped within 1–3 business days after purchase. This is an estimate and may increase during high order volume. Carrier transit time begins after shipment and is separate from Ronan processing time.
Cancellations
Customers may cancel an order for a full refund before it ships. The request must actually be received before shipment. Once shipped, an order cannot be canceled.
Sales after shipment
All sales are final after shipment except when an item arrives damaged in transit, Ronan ships the wrong product or quantity, or another fulfillment error is attributable to Ronan. Non-waivable consumer rights remain unaffected.
Damaged or incorrect orders
Contact Ronan within 2 calendar days of delivery. Include the order number, a description of the issue, and reasonable photographic evidence where applicable. Ronan may provide an appropriate replacement or refund.
Lost or delayed shipments
If a shipment appears lost or significantly delayed, a carrier investigation should occur first. Ronan will provide reasonable shipment information needed for that investigation. If the carrier officially confirms loss in transit, Ronan may provide an appropriate replacement or refund after the investigation is completed.
Delivered tracking
When carrier tracking shows Delivered, Ronan generally treats the shipment as successfully delivered. Claims may be reviewed individually, but a refund or replacement is not automatically guaranteed.
Discretion and consumer rights
Ronan may provide refunds, replacements, credits, or other accommodations when circumstances warrant. This discretion does not override rights that cannot be waived under applicable law.
Operator and contact
Ronan Peptides is operated by Ronan Research LLC. Send cancellation or order-issue requests to ronanpeptides@gmail.com or call (615) 996-0563.